Stjohns Storage Service Terms and Conditions

These Service Terms and Conditions set out the basis on which Stjohns Storage provides self storage and related storage services to customers in the United Kingdom. By making a booking, entering into a storage agreement, or placing goods into a unit or other storage area, the customer agrees to comply with these terms. These conditions are intended to be clear and practical, and they should be read together with any specific booking confirmation, inventory record, or written notice issued in relation to the storage service. In these terms, references to we, us, and our mean Stjohns Storage, and references to you and your mean the customer or any person authorised to act on the customer’s behalf.

Stjohns Storage may update these terms from time to time to reflect changes in service, operational requirements, or applicable law. Any updated version will apply to future bookings and ongoing use of services where lawful and reasonable to do so. If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue in full force. These terms are designed for a legal information page and are written in general form, without reliance on any specific local detail.

The booking process begins when you provide the information required to reserve storage, including the type of storage required, the intended start date, and any relevant access or handling needs. A booking may be accepted only when we confirm availability and issue a written acceptance, which may take the form of an email, online confirmation, signed agreement, or other record we choose to use. Until confirmation is issued, no binding reservation is guaranteed. You must ensure that all information provided during the booking process is complete, accurate, and kept up to date, because we may rely on that information when allocating storage or assessing service suitability.

Booking, Access, and Use of the Service

We may require proof of identity, address, or authority before allowing a booking to proceed or before granting access to a storage unit. If a business makes a booking, the person acting on its behalf confirms that they are authorised to bind the business. Where the service includes a dedicated unit, bay, locker, or other storage space, the allocation may be changed by us for operational reasons, provided that any replacement is broadly equivalent and suitable for the intended use. You must use the storage space only for lawful storage purposes and only for goods that you are entitled to store.

You are responsible for inspecting the storage area when access is first granted and for notifying us promptly of any apparent issue, defect, or discrepancy. Unless reported in writing within a reasonable time, the storage area will be treated as accepted in the condition made available to you. Access arrangements, permitted hours, and site rules may vary depending on the service selected, and you must follow all instructions relating to security, safety, loading, and conduct on the premises. We may suspend access if there is a concern about payment, safety, compliance, or the security of the site.

The customer must not use the storage service in any way that interferes with our operations, the rights of others, or the integrity of the premises. This includes leaving waste outside designated areas, blocking access routes, storing items that emit odours or present contamination risks, or carrying out any activity that is not directly related to storage. Any item delivered or placed into storage remains your responsibility at all times, whether or not we have handled, moved, or rearranged it for service purposes. You are also responsible for ensuring that items are packed, wrapped, and labelled appropriately for the duration of storage.

Payments, Fees, and Charges

All fees, charges, and payment intervals will be set out in the booking confirmation or agreed service schedule. Unless stated otherwise, charges are payable in advance and must be paid by the due date shown on the invoice or recurring billing notice. We may accept payment by methods we choose to offer, and the availability of any payment method does not create an obligation to continue offering it. Storage service terms may include administration fees, late fees, replacement key charges, cleaning fees, disposal charges, or other reasonable amounts where these arise from your use of the service or from a breach of these terms.

If payment is not received when due, we may apply interest or late charges to the extent permitted by law and may suspend access until the account is brought up to date. Repeated or prolonged non-payment may lead to termination of the storage agreement and the exercise of any lawful rights available to us for recovery of unpaid sums. You remain responsible for all sums due until the agreement is validly ended and the storage space has been returned in accordance with these terms. Any discounts, promotional rates, or special offers are personal to the booking and may be withdrawn if the relevant conditions are not met.

Where prices are stated inclusive of tax, that will be noted in the agreement; otherwise, any applicable tax or governmental charge will be added at the prevailing rate. We may revise our prices on reasonable notice where permitted by the agreement or by law. If a price change affects an ongoing storage arrangement, you may be given a reasonable opportunity to end the agreement before the revised charge takes effect, subject to any minimum term or notice requirement. Payments made by card, bank transfer, or other method are deemed received only when cleared funds are credited to our account.

Cancellations, Termination, and Early Ending

You may cancel a booking before the storage start date if the cancellation is made within any stated cancellation period or in accordance with the booking conditions provided at the time of reservation. If no specific cooling-off or cancellation right applies, the ability to cancel will depend on the service type, timing, and whether we have already reserved space or incurred costs in preparation for your booking. Where a deposit has been taken, it may be non-refundable to the extent allowed by law and by the agreement. Any refund due will be processed after deducting lawful charges and any amounts already owed.

Either party may end the storage agreement by giving the notice required under the booking terms or, where no express notice period is stated, by giving reasonable notice in writing. We may terminate or suspend the service immediately if you breach these terms, provide false information, store prohibited items, fail to pay amounts due, or create a safety or security risk. If the agreement ends, you must remove all goods and leave the storage area clean and empty by the required time. If items are not removed, we may take lawful steps to deal with them, including storage, sale, disposal, or other action allowed by the contract and applicable law.

Where termination occurs because of your breach, you may remain liable for outstanding fees, costs of enforcement, cleaning, repair, or disposal, and any other losses reasonably incurred as a result. If we end the agreement without breach on your part, any prepaid charges relating to unused storage may be returned on a fair and proportionate basis, unless the agreement states otherwise. Nothing in these terms limits any statutory rights that cannot lawfully be excluded, including rights that apply where we fail to provide the service with reasonable care and skill.

Customer Responsibilities and Prohibited Goods

You must ensure that all goods placed into storage are safe, legal, and suitable for storage in a shared commercial environment. In particular, you must not store hazardous substances, flammable materials, explosive items, illegal goods, stolen property, perishable items likely to rot or attract pests, live animals, plants, or anything that may cause injury, contamination, or nuisance. If you are uncertain whether an item may be stored, you must seek clarification before placing it into the unit. We may refuse access, require immediate removal, or take other reasonable action if prohibited goods are discovered.

You are responsible for ensuring that all packaging is suitable and secure and that goods are protected against ordinary changes in temperature, movement, and handling. We do not warrant that the storage environment is suitable for every type of item, especially items that are delicate, valuable, moisture-sensitive, or temperature-sensitive. You should not store goods that are irreplaceable or that require constant specialised monitoring unless we have expressly agreed in writing to provide such a service. You should also keep an inventory of what has been stored, because we are not responsible for verifying the contents of sealed containers or boxes.

You must comply with all reasonable instructions regarding loading, unloading, parking, waste segregation, site safety, and emergency procedures. Smoking, unauthorised repairs, unsafe lifting, unauthorised electrical use, and any conduct that may damage property or disturb others are not permitted. If your conduct, or the conduct of anyone acting on your behalf, causes damage or creates additional work, you will be liable for the cost of remedying that issue. We may require you to indemnify us for losses arising from your breach of these responsibilities, including third-party claims where appropriate.

Waste Regulations, Cleaning, and Environmental Compliance

Customers must not leave unwanted goods, packing materials, pallets, furniture, appliances, liquids, batteries, or other waste items in non-designated areas. Any waste produced through your use of the service must be removed promptly or disposed of only in accordance with our rules and all applicable waste regulations. If we offer a waste collection or disposal service, it will be subject to separate charges and any additional conditions that apply to the handling of particular materials. You remain responsible for ensuring that anything you ask us to remove is lawfully disposable and not subject to special restrictions.

Where waste is left behind, contaminated, or incorrectly disposed of, we may arrange cleanup, segregation, removal, or lawful disposal at your cost. You will be responsible for any fines, charges, penalties, or compliance costs caused by your breach of waste-related obligations, including where those costs arise from the actions of your contractors, agents, or visitors. You must not use the service to abandon goods or create fly-tipping, and you must not place any item into general waste streams unless it is permitted to do so. Storage agreement obligations in this area will be interpreted consistently with applicable UK waste law and site safety requirements.

If hazardous or controlled waste is discovered, we may isolate the affected area, prevent access, notify the relevant authorities where necessary, and take all reasonable steps required by law to protect people and property. Any associated costs, including specialist cleaning or remediation, may be charged to you where the issue arises from your actions or from goods stored by you. Failure to comply with waste rules may also be treated as a serious breach of the agreement, entitling us to terminate the service immediately. These provisions are intended to ensure responsible use of the storage facility and to support safe, lawful operations.

Liability, Risk, and Insurance

You store goods at your own risk, except where loss or damage is caused by our negligence, wilful misconduct, or other liability that cannot lawfully be excluded. We do not accept responsibility for loss or damage arising from inadequate packing, inherent defect, vermin, mould, atmospheric conditions, or the nature of the items themselves, unless the law requires otherwise. You are encouraged to maintain appropriate insurance covering the full replacement value of your goods, together with any associated costs such as transport, remediation, or business interruption where relevant.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss arising from the inability to use stored items, except where such exclusion is prohibited. Our total liability for direct loss or damage will be limited to the amount required by law or, where lawful, to a reasonable cap related to the charges paid for the affected period of storage. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot be limited under UK law.

You acknowledge that we may need to move, stack, inspect, or reallocate items in the course of providing the service, and you consent to such reasonable handling unless expressly agreed otherwise. We are not responsible for damage caused by items that were already damaged, poorly packed, unstable, or improperly declared before storage began. Any claim must be supported by reasonable evidence and notified promptly, so that we can investigate while the facts are fresh. If you fail to mitigate loss, any recoverable amount may be reduced accordingly.

General Legal Terms and Governing Law

We may assign, transfer, or subcontract our rights or obligations under these terms where this does not materially reduce the service you receive. You may not transfer your rights or obligations without our prior written consent. Any delay or failure by us to enforce a term will not prevent us from enforcing it later. If we provide any waiver, it applies only to the specific matter stated and does not waive future rights. Headings are for convenience only and do not affect interpretation. The terms of the agreement are the entire agreement between the parties in relation to the storage service, save for any mandatory rights implied by law.

If any dispute arises, both parties should first seek to resolve the matter in good faith by reviewing the agreement, payment records, and any relevant evidence. If informal resolution is not possible, the matter may proceed through the courts or any other lawful process available. Nothing in these terms prevents either party from seeking urgent injunctive relief or other interim protection where necessary to preserve rights or protect property. The customer confirms that they have read and understood these service terms and that they have authority to agree to them on behalf of all persons whose goods are placed into storage.

These Terms and Conditions are governed by the laws of England and Wales, and any dispute or claim arising out of or in connection with the storage service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law requires otherwise. If the customer is based elsewhere in the UK, local mandatory statutory rights will still apply to the extent required by law, but the governing law and jurisdiction stated here will remain the default position for interpretation and enforcement. By using the service, you accept that the agreement is entered into on these terms and that Stjohns Storage may rely on them in administering and protecting the storage service.