Storage St Johns Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage St Johns provides removal, transport, and storage services within the United Kingdom. By placing a booking with us, you agree that these Terms and Conditions will apply to all services we provide to you unless we agree otherwise in writing.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 We, us, our: Refers to Storage St Johns as the provider of removal and storage services.
1.2 You, your: Refers to the customer who places a booking with us, including any person acting on your behalf.
1.3 Services: Refers to any removal, transport, packing, loading, unloading, or storage services we provide.
1.4 Goods: Refers to any items, property, or belongings that we are requested to move, handle, or store.
1.5 Contract: Refers to the agreement between you and us for the provision of services, comprising these Terms and Conditions and any written quotation or booking confirmation issued by us.
2. Scope of Services
2.1 We provide services including domestic and commercial removals, internal moves, transportation of goods, and short or long-term storage.
2.2 The exact scope of services will be set out in our quotation or booking confirmation. Any additional work requested on the day of service may be treated as a variation and may incur extra charges.
2.3 We reserve the right to refuse to carry or store any items that, in our reasonable opinion, are unsafe, illegal, hazardous, perishable, or likely to cause damage or contamination to other goods or property.
3. Booking Process
3.1 You may request a quotation for our services by contacting us and providing accurate and complete information about the goods, addresses, access conditions, dates, and any special requirements.
3.2 Quotations will usually be provided in writing and are based on the information you supply. If that information is found to be inaccurate or incomplete, we may amend the quotation or charge reasonable additional fees.
3.3 Your booking is not confirmed until we have issued a written booking confirmation. Verbal estimates or availability enquiries do not constitute a binding contract.
3.4 You must inform us in advance of any factors that may affect the booking or performance of the services, including restricted access, parking limitations, time constraints, or unusual or heavy items.
3.5 Any dates and times for services are given in good faith but are not guaranteed. We will use reasonable efforts to meet the agreed schedule but shall not be liable for reasonable delays beyond our control.
4. Customer Responsibilities
4.1 You are responsible for:
a) Ensuring that you have full authority to arrange the removal and storage of the goods.
b) Obtaining all necessary permissions, permits, and parking arrangements at both collection and delivery addresses.
c) Preparing your goods for removal, including proper packing where this is not included in our service, and ensuring that all appliances are disconnected, defrosted, and drained where applicable.
d) Ensuring that all goods to be removed or stored are adequately insured by you if you do not request or accept any insurance we may offer.
4.2 You must not include in your goods any prohibited or dangerous items such as explosives, flammable substances, compressed gases, corrosive materials, toxic chemicals, or any other items that may present a risk to people, property, or the environment.
4.3 You must not include in your goods any items that may deteriorate or perish, including food, plants, or animals.
5. Payments and Charges
5.1 All charges will be set out in our quotation or booking confirmation. Prices may be based on time, volume, distance, access conditions, and the type of service required.
5.2 Unless otherwise agreed in writing, payment for services is due as follows:
a) For removal services, full payment is due no later than the working day before the service date.
b) For storage services, the first storage period is payable before the goods are placed into storage, and ongoing storage charges are due in advance at the start of each billing period.
5.3 We reserve the right to require a deposit to secure your booking. Deposits are applied against the final invoice.
5.4 If payment is not received on time, we may suspend or refuse services and may withhold delivery of goods until all outstanding amounts are paid in full.
5.5 Late payments may incur interest at a reasonable rate, accruing daily from the date payment falls due until the date payment is received in full.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Cancellations or amendments will only take effect when we confirm them in writing.
6.2 We operate a cancellation policy as follows, unless otherwise agreed in writing:
a) If you cancel more than seven calendar days before the scheduled service date, we will refund any payments received, less any non-recoverable costs reasonably incurred by us.
b) If you cancel between three and seven calendar days before the scheduled service date, we may charge up to fifty percent of the quoted service cost.
c) If you cancel within forty-eight hours of the scheduled service date, we may charge up to one hundred percent of the quoted service cost.
6.3 Changes to dates, addresses, or the scope of services are subject to our availability and may result in revised charges. We are not obliged to accommodate requested changes but will make reasonable efforts to do so.
6.4 We may cancel or postpone services if:
a) You fail to make payments when due.
b) You are in material breach of these Terms and Conditions.
c) We reasonably consider that performing the services would expose our staff, contractors, or property to risk of harm or damage.
7. Access, Parking, and Service Conditions
7.1 You must ensure that we have safe and reasonable access to the collection and delivery addresses, including adequate parking for our vehicles as close as reasonably possible to the entrance.
7.2 Any parking permits, suspensions, or fees are your responsibility unless we have agreed in writing to arrange them. You will be liable for any parking penalties or fines that arise as a direct result of inadequate parking arrangements or misleading information provided by you.
7.3 If access is restricted, involves unreasonably long carrying distances, or requires unusual methods of removal, we may charge additional fees or, if access is unsafe, refuse to carry out the service until reasonable arrangements are made.
8. Storage Terms
8.1 Where storage forms part of our services, your goods will be stored in suitable facilities chosen by us, which may include third-party storage providers acting on our behalf.
8.2 Storage charges are payable in advance for each agreed period. If payment is not received when due, we may exercise a lien over the stored goods until all sums owed to us are cleared.
8.3 You are not permitted to access storage areas without our prior agreement. If access is permitted, it will be by appointment only and may be subject to additional fees.
8.4 If storage charges remain unpaid for a prolonged period despite reasonable reminders, we reserve the right, subject to applicable law, to sell or dispose of some or all of the goods in order to recover outstanding sums and reasonable costs. Any surplus after deduction of costs will be held for you.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations in this clause.
9.2 We will not be liable for:
a) Loss or damage arising from your failure to properly pack, protect, or label goods where packing is not part of our service.
b) Damage to goods where goods are already fragile, have an inherent defect, or are inadequately constructed.
c) Normal wear and tear, minor scuffs, or scratches reasonably attributable to handling and transport.
d) Loss or damage arising from war, terrorism, natural disasters, extreme weather, acts of government, public utility failures, or other events beyond our reasonable control.
9.3 Our liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall be limited, per event or series of related events, to a reasonable amount that reflects the nature of the goods and the charges paid, unless otherwise agreed in writing or covered by separate insurance.
9.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
9.5 You must notify us in writing of any loss or damage as soon as reasonably possible, and in any event within seven days of delivery or, in the case of storage, within seven days of collection of the goods from storage. We may require evidence of loss or damage, including photographs and proof of value.
10. Insurance
10.1 We may offer or arrange separate insurance cover for your goods, subject to the terms of the relevant insurance policy. Full details, including any exclusions and excesses, will be provided upon request.
10.2 It is your responsibility to decide whether the level of cover offered is sufficient for your needs. If you choose not to accept or arrange such insurance, you will bear the risk for any loss or damage beyond our stated liability.
11. Waste Regulations and Prohibited Items
11.1 We comply with applicable UK waste and environmental regulations. We are not a general waste disposal company, and we will not remove or dispose of household refuse, construction rubble, hazardous waste, or any items categorised as controlled waste except by prior written agreement and in accordance with the relevant regulations.
11.2 You must not present for removal or storage any items that are illegal, dangerous, or prohibited under applicable laws or regulations. This includes, without limitation, illegal drugs, weapons, explosives, radioactive materials, asbestos, medical waste, and certain chemicals.
11.3 If we discover prohibited or hazardous items among your goods, we may refuse to move or store them, and we may notify the relevant authorities where required by law. You will be responsible for any costs, losses, or damages we incur as a result of the presence of such items.
11.4 Where we agree to remove items for disposal, you warrant that you have the right to dispose of them and that they do not constitute hazardous or controlled waste. We may charge additional fees for disposal and comply with all applicable disposal regulations.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have the opportunity to address your concerns.
12.2 We will investigate complaints in a fair and timely manner and aim to provide a written response within a reasonable timeframe.
12.3 If a dispute cannot be resolved by agreement, either party may consider alternative dispute resolution options or pursue their rights through the courts as permitted by law.
13. Data Protection and Privacy
13.1 We will collect and use your personal information only to the extent necessary to provide our services, manage your booking, process payments, and comply with legal obligations.
13.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.
13.3 We may share your personal information with trusted third-party service providers where necessary to perform our contract with you, such as payment processors or storage partners.
14. Variations to Terms
14.1 We may amend these Terms and Conditions from time to time to reflect changes in our operations, legal requirements, or industry practices.
14.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time we issue your booking confirmation, unless a later version is expressly agreed in writing.
15. Severability
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
